Managed IT Service Plans and Pricing. 

 

 

 

 

 

price
 

   Our Unlimited Support Plans are competitively priced and provide the full IT department experience for a fraction of the cost. Our unlimited plans provide proactive maintenance, server monitoring, remote help desk support, on-site support, virtual IT Strategy, vendor management and more. Let us handle your Information Technology so you can handle your business objectives.

 

Try our 30-Day No-Obligation Trial

 

 

Complementary Technology Assessment Includes:

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Unlimited Support Plans 6 Months Agreement 1 Year Agreement
Monthly Support Time Included: Unlimited Unlimited
Monthly Cost: $69 User $59 User
PROACTIVE MAINTENANCE
 Supported Servers $159month $129month
24x7 Remote Critical Up time and Monitoring check1  check1
24x7 Remote Monitoring of Workstations check1 check1
 8x6 M-F Proactive Maintenance check1 check1
 Event Viewer Checkup  check1 check1
 Weekly Biweekly Health Reporting  check1 check1
Microsoft Updates and Patch Management check1 check1
Event Viewer Checkup check1 check1
Network Resource Monitoring check1 check1
Automatic Problem Escalation & Resolution check1 check1
TECHNICAL SUPPORT
8x6 M-F Remote Helpdesk Support Unlimited Unlimited
8x6 M-F On-site Support Unlimited Unlimited
8x6 M-F Remote Support of Servers and Network Resources Unlimited Unlimited
 Monthly Onsite Scheduled System Admin Visit check1  check1
Emergency On-site Support  Unlimited Unlimited 
Network Devices(Firewalls,
Routers, NAS, SAN,vManaged
switch, and Network Security Appliances) 
 $159 Month Per Device  $129 Month Per Device
Voice Over IP (VOIP) Phone System Support check1 check1
Line of Business Application
Support Vendor support
check1 check1
Network Printer Management and Support check1 check1
 Online Email Ticketing System check1 check1
Microsoft Exchange Server Support check1 check1
SECURITY SERVICES
 open source intrusion detection  check1  check1
 intrusion prevention system  check1  check1
BACKUP & DISASTER RECOVERY
Secure Cloud | Remote Data Backup $2GB Month $1GB Month
 Unlimited Backup Management & Support  check1 check1
Daily Review of Remote Backup Reports check1 check1
 MS Exchange Database Remote Backup check1 check1
Virtual Machine Backup check1 check1
Server Database Remote Backup check1 check1
Wireless Backup Internet check1 check1
 MS Exchange Mail Level Remote Backup check1 check1
Virtual CTO Service (Chief Technology Officer)
Ask the Virtual CTO Service check1 check1
 How to Questions and Answers  check1 check1
 Strategic Technology Planning  check1  check1
 SERVICES & BENEFITS  
 85% of support calls answered in 5 minute or less check1 check1
 Online Customer Portal check1  check1
 Asset Tracking and Management check1  check1
 Vendor Management check1 check1
 IT Purchasing and Guidance check1  check1
Discounts on Projects & Installations check1 check1
Support for Multiple Office Locations check1 check1
Microsoft Certified Managed Service check1 check1
Priority Response Times check1 check1
SERVICE LEVEL AGREEMENT
Guaranteed Critical Server Network down Response 1 hour or less 1 hour or less
Guaranteed Noncritical Issue Response 1 Business Day or less 1 Business Day or less
High Priority Response for Management and Executives  2 hours or less  2 hours or less

 

 

Block Hour Support Plans: SMB10 8-15 users 1-2 Servers SMB20 20-25 Users 1-4 Servers  

SMB25 25-30 Users
1-5 Servers

SMB35 35-50 Users 1-6 Servers SMB50 50-75 Users 1-8 Servers
Monthly Support Time Included: 9 hours 15 hours  20 Hrs  30 hours 42 hours
Monthly Cost: $999.00 $1,499.00  $1,899.00  $2,799.00  $3,699.00
PROACTIVE MAINTENANCE
Weekly Biweekly Scheduled Server Maintenance 2 hours per month 4 hours per month 6 hours per month  8 hours per month  12 hours per month 
24x7 Remote Critical Up time and Monitoring check1  check1  check1  check1 check1
24x7 Remote Monitoring of Workstations check1 check1 check1 check1 check1
 8x6 M-F Proactive Maintenance check1 check1  check1  check1 check1
 Event Viewer Checkup  check1 check1  check1  check1  check1
 Weekly Biweekly Health Reporting  check1 check1 check1  check1 check1
Microsoft Updates and Patch Management check1 check1 check1 check1 check1
Monitoring and Maintenance of Additional Servers $149.00 per month per server $149.00 per month per server  $149.00 per month per server  $149.00 per month per server  $149.00 per month per server
Network Resource Monitoring check1 check1 check1  check1  check1
Automatic Problem Escalation & Resolution check1 check1 check1 check1 check1
TECHNICAL SUPPORT
8x6 M-F Remote Helpdesk Support 3 hours per month 4 hours per month  4 hours per month  10 hours per month  14 hours per month
8x6 M-F On-site Support 2 hours per month 4 hours per month  4 hours per month  4 hours per month 4 hours per month 
8x6 M-F Remote Support of Servers and Network Resources 2 hours per month  2 hours per month  4 hours per month  6 hours per month  8 hours per month
Emergency On-site Support  NO 1 hours per month  2 hours per month  3 hours per month  4 hours per month
Network Devices(Firewalls,
Routers, NAS, SAN,vManaged
switch, and Network Security Appliances) 
 $159 Month Per Device  $129 Month Per Device   $119 Month Per Device   $119 Month Per Device   $75 Month Per Device
Voice Over IP (VOIP) Phone System Support check1 check1 check1 check1 check1
Line of Business Application
Support Vendor support
check1 check1 check1  check1  check1
Network Printer Management and Support check1 check1  check1 check1 check1
 Online Email Ticketing System check1 check1  check1  check1  check1
Microsoft Exchange Server Support check1 check1 check1  check1  check1
SECURITY SERVICES
 open source intrusion detection  check1  check1 check1  check1  check1
 intrusion prevention system  check1  check1  check1  check1 check1
BACKUP & DISASTER RECOVERY
Secure Cloud | Remote Data Backup $2GB Month $1GB Month
 Unlimited Backup Management & Support  check1 check1 check1 check1 check1
Daily Review of Remote Backup Reports check1 check1 check1  check1 check1
 MS Exchange Database Remote Backup check1 check1 check1 check1 check1
Virtual Machine Backup check1 check1 check1  check1  check1
Server Database Remote Backup check1 check1  check1  check1  check1
Wireless Backup Internet check1 check1  check1  check1 check1
 MS Exchange Mail Level Remote Backup check1 check1 check1 check1 check1
Virtual CTO Service (Chief Technology Officer)
Ask the Virtual CTO Service check1 check1  check1 check1  check1
 How to Questions and Answers  check1 check1 check1  check1 check1
 Strategic Technology Planning  check1  check1  check1 check1 check1
 SERVICES & BENEFITS  
 85% of support calls answered in 5 minute or less check1 check1  check1 check1 check1
 Online Customer Portal check1  check1 check1  check1 check1
 Asset Tracking and Management check1  check1 check1  check1  check1
 Vendor Management check1 check1  check1 check1 check1
 IT Purchasing and Guidance check1  check1  check1 check1 check1
Discounts on Projects & Installations check1 check1  check1  check1 check1
Support for Multiple Office Locations check1 check1  check1 check1  check1
Microsoft Certified Managed Service check1 check1 check1  check1  check1
Priority Response Times check1 check1 check1 check1  check1
SERVICE LEVEL AGREEMENT
Guaranteed Critical Server Network down Response 1 hour or less 1 hour or less  1 hour or less  1 hour or less  1 hour or less
Guaranteed Noncritical Issue Response 1 Business Day or less 1 Business Day or less  1 Business Day or less 1 Business Day or less  1 Business Day or less
High Priority Response for Management and Executives  2 hours or less  2 hours or less  2 hours or less  2 hours or less   2 hours or less

 

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